Customer happiness is extremely important to us.
As a small family-run business, we believe we can offer a level of customer support that is not found very often in this world of large multinational companies.
So what does this mean for you? … If you ever have an issue with any of your purchases from SpaceBeams, no matter how small, simply get in touch with us via our contact form, and we’ll do everything we can to resolve the issue and make you a happy customer 🙂
Returns & Refunds:
If you have received a faulty product from SpaceBeams, firstly we’re very sorry for this, and we will of course immediately offer you a choice of a full refund or replacement on us. We fully stand behind our products and you can rest assured you’re in safe hands when ordering with us.
If you purchased a paint direct from us at Spacebeams.com and have not used or opened it (the tamper-evident seal is not broken and the product is in original condition), and are within 14 days of your purchase date*, then we can gladly accept returns for a refund minus original shipping. Please note, for unwanted returns, return shipping back to us must be covered by the customer.
We must also state that due to paint being a consumable product, we are unfortunately unable to accept unwanted returns when the product is not faulty and has been opened (tamper-evident seal is broken). We appreciate your understanding in this regard.
If you wish to make a return or refund with us, simply get in touch with us via our contact form.
*The unwanted returns period is extended for Christmas… All orders placed from November 1st to December 31st can return an item until the 15th of January the following year.